How it works
From the first call to the last bill
Most claims follow the same five steps. Here is what each one looks like.
- 01
Step 1: You call or write
Tell us what happened in your own words. Álvaro or Adelina answers, in English or Spanish.
- 02
Step 2: We listen, then say if we can help
On a first call we ask about the crash and your injuries, then tell you honestly whether we’re the right firm.
- 03
Step 3: We sign an agreement and start collecting
The fee agreement is in writing, in the language you read best. Then we request the reports and your records.
- 04
Step 4: We write to the insurers
When your treatment settles, we send a demand with the bills and records and deal with the replies.
- 05
Step 5: You decide
We explain each offer. You choose whether to settle or to go further, and we don’t decide for you.
Your part
What stays with you
Getting well comes first, and we plan around it.
Your job is to go to your appointments, follow your doctor’s advice and tell us when something changes. When a letter arrives, send it to us or bring it by, and we’ll read it with you.
The rest is ours: the calls, the requests and the paperwork.
Your checklist
Go to every appointment
Keep your bills and letters
Tell us when something changes
One call, then we decide together
The first step is the easiest one. Tell us what happened.
Please don’t send medical records or other confidential details through the website form.