Insurance calls
When the other driver’s insurer calls you
What they may ask, what you can say, and why you can wait to give a recorded statement until you’ve talked to someone you trust.
Adelina Escamilla5 min read
Personal injury · Amarillo, Texas
Hurt in a crash? Let us take the phone calls.
Escamilla Law helps people across the Texas Panhandle after car, truck and motorcycle crashes. We deal with the insurers, collect your records and explain each step in English or Spanish.
310
Records requests sent96
Demand letters sent128
Claims opened74
First calls held in Spanish
Counted from our own files. Every case is different; these figures promise no result.
Guides
Read this before you answer another call
Short guides from Adelina on the first weeks after a crash, written to be read in one sitting.
Getting readyWhat to gather before our first call
Photos, bills, a daily note on how you feel and the names of everyone you’ve spoken to: a checklist you can start tonight.
Adelina Escamilla4 min read
Where we help
The crashes we take on
If your injury came from something else, call anyway. If we’re not the right fit, we’ll say so and point you to someone who is.
Car crashes
Rear-end hits, red-light collisions and uninsured drivers, on Amarillo’s streets and the highways around it.
Car crash help
Truck crashes
Semis and delivery trucks on I-40, I-27 and the farm roads, where more than one company may share the blame.
Truck crash help
Motorcycle crashes
Riders hurt by drivers who turned or merged without looking, and the questions about gear that follow.
Motorcycle crash help
A first call
What a first call sounds like
Listen in on a sample call: the questions we ask, the ones you can ask us, and what happens the day after.
A first call is a conversation, not a form. We ask what happened, who is hurt and what you need this week. You ask anything you like, and you hang up knowing whether we can help.
A sample first call with Escamilla Law
Prefer to read it? The written version is one page.
What people ask before they hire anyone
How much does it cost to hire you?
Most injury cases are handled on a contingency fee: you pay no attorney’s fee unless we recover money for you, and the percentage is in writing before you sign. Case costs, such as records fees and filing fees, are separate, and your agreement says how they are handled, including what you owe if there is no recovery.
Will you speak with me in Spanish?
Yes. Adelina and Álvaro both speak Spanish, so calls, meetings and documents can be in Spanish. If you need another language, tell us when you write and we’ll arrange an interpreter.
Do I need a lawyer after a small crash?
Not always. If no one was hurt and the repairs are simple, you may not. If you’re sore, missed work or the insurer is pushing back, a short call can tell you where you stand.
The other insurer wants a recorded statement. Do I have to give one?
You can usually wait. Give your basic details, say you’re not ready for a statement, and call us before you agree to one.
How long do I have to bring a claim?
Deadlines are short, and they differ by claim and by state. Some pass within a year or two, so call soon and we’ll check yours.
Tell us what happened, whenever you’re ready
A call, a text or a short note is enough to begin. We’ll tell you whether we can help and what happens next.
Please don’t send medical records or other confidential details through the website form.